Forum Discussion

BenjiLukas's avatar
BenjiLukas
Community Member
6 months ago
Solved

Review 360 (storyline) issues today?

Hi, Has anyone else had issues with Review 360 over the last few days? The review links keep kicking out my SMEs when they're review courses (forcing them to start all over again). Now, I can't pub...
e-learning development
Review 360
storyline 360
  • EricSantos's avatar
    EricSantos
    5 months ago

    Hi everyone,

    Good day! We’ve released the revised fix, and the issue has now been resolved.

    If the issue comes up again, please don’t hesitate to reach out. We’ll be more than happy to help.

EricSantos's avatar
EricSantos
Staff
6 months ago

Hi BenjiLukas  and KrystineHundley,

Thanks so much for your thoughtful replies—I really appreciate you both looking into this!

It seems like the issue might not be specific to Macs, so just to help us get a fuller picture, would you mind checking if your device is connected to IPv6? Here’s how you can take a quick look:

  1. Go to Settings → Network & Internet → Wi-Fi or Ethernet (depending on your connection)
  2. Click on Hardware properties or View additional properties
  3. Look for an IPv6 address

 

Thanks again for your help.

  • KrystineHundley's avatar
    KrystineHundley
    Community Member
    6 months ago

    Seems to be:

     

    • KrystineHundley's avatar
      KrystineHundley
      Community Member
      6 months ago

      My system actually shows both IPv6 and IPv4.

       

      • EricSantos's avatar
        EricSantos
        Staff
        5 months ago

        Thanks so much for sharing your setup, KrystineHundley.

        Even when both protocols are enabled, Windows defaults to IPv6. We’re currently evaluating whether disabling IPv6 can serve as a reliable workaround while our engineers work on a permanent fix. Would you be open to testing whether temporarily prioritizing IPv4 resolves the issue? Here’s how:

        1. Open Control Panel
          Press Windows + R, type ncpa.cpl, and press Enter.
        2. Right-click your active network adapter (Wi-Fi or Ethernet)
          Choose Properties.
        3. Ensure “Internet Protocol Version 4 (TCP/IPv4)” is checked
          If it’s not, check the box to enable it.
        4. Disable IPv6
          To force Windows to use IPv4, uncheck “Internet Protocol Version 6 (TCP/IPv6)”.
        5. Click OK to save changes.

         

        Please let me know if this helps resolve the Review 360 issues. Thanks again!