Forum Discussion
Review 360 (storyline) issues today?
Hi everyone,
Good day! We’ve released the revised fix, and the issue has now been resolved.
If the issue comes up again, please don’t hesitate to reach out. We’ll be more than happy to help.
Hi BenjiLukas and KrystineHundley,
Sorry to hear about the trouble with Review 360 signing you out of Articulate.
We were aware of a similar issue occurring in the Review dashboard when opening multiple Review 360 items in new tabs. Is this the same scenario you’ve been experiencing?
The issue has now been resolved, and I’m glad to hear you’re able to publish to Review now, BenjiLukas. Since you have an open case, feel free to reach out to my colleague, Cleober, in the support case if you run into any related issues.
Let us know if we can help further!
Hi Eric,
No. My colleagues and I only had one Review tab open, and it was not on the dashboard. It occurs while we are in a review link reviewing courses.
Thank you for your response, BenjiLukas. It looks like your experience differs from the issue reported earlier in Review 360.
I see that Cleober has already provided troubleshooting steps in your support case. I encourage you to continue working with him to resolve the issue.
To keep all information in one spot, let's continue the discussion in your support case. However, I'm happy to assist further if needed!
Thank you, but the troubleshooting advice seems irrelevant to the issues. When someone accesses Review 360 for the first time (as some of my AVPs & VPs were), they should not have to deal with the browser issues discussed. This was impacting multiple individuals working across Canada from both home and work internet connections. Also, the upload publishing to Review 360 issue fixed itself, which makes me think it is an issue with your servers rather than my computer. That being said, I have followed all the steps suggested. We'll see how well it works today.
Hi BenjiLukas,
Thanks for sharing the updates! We've informed Cleober of your feedback, and I see he's requesting network logs if you or your SMEs get logged out of Review 360 again.
We appreciate your patience in following the suggested steps and are committed to resolving this issue to ensure everything runs smoothly for you.