Forum Discussion
Review 360 (storyline) issues today?
Hi everyone,
Good day! We’ve released the revised fix, and the issue has now been resolved.
If the issue comes up again, please don’t hesitate to reach out. We’ll be more than happy to help.
Hi RayCole-2d64185,
Thanks for reaching out!
I have a few troubleshooting questions to help me better understand what's going on.
- Does this only happen when publishing to Review 360? Can you publish the course for Web or LMS?
- If you try publishing locally for manual upload (Publish > Review 360 > Publish locally for manual upload), are you able to upload to Review 360 manually?
- Are you connected to a VPN? If yes, have you tried disconnecting? For your Articulate 360 apps to work properly, you may also need to ask your network admin to open port 443 and add the domains in this article to your organization's allowlist
If the issue persists, I'd like to connect you with one of our Support Engineers in a case. You can submit a support case here. If you're willing to share your file that's giving you trouble, we'd be happy to take a look at that as well. All files will be deleted from our servers after troubleshooting is complete!
I am able to publish for web.
I am not connected via VPN.
I am able to publish for manual upload, though I have not tried manually uploading the resulting files.
I am still not able to publish a new course to the Review 360 site. The process gets all the way to the "Uploading Course" phase, which is where it fails.
Things I have tried:
- I deleted a number of courses from my 360 review site, on the theory that maybe my publishes today failed because of lack of space in my account. But no, clearing out some old courses from my Review 360 account did not fix the problem.
- I rebooted my internet router and my computer, just in case there was some weird network issue (like, for example, I thought maybe my computer/LAN had lost track of the address to use for the Domain Name Service). But these actions also did not fix the problem
- I tried publishing an older course that I know I've successfully published to the Review 360 site before. That also failed (I was publishing it as a "new" course, not as a new version of an existing one).
Hi RayCole-2d64185,
Happy to help!
It looks like your network is blocking uploads to Review 360 from completing. To fix this, ask your network admin to add all the endpoints in this article to your organization's allowlist. Government agencies tend to have stricter network security protocols, and access to these endpoints will ensure that your Articulate 360 applications work properly, even with security restrictions being implemented.
Hi Jose, I am working from home today and not connected to my institution via VPN, so there is no government firewall blocking me at the moment, yet I still cannot publish a new course to the Review 360 site.
Is this a new requirement? As far as I know, nothing has changed with my home internet, and I've never had a problem publishing to Review 360 until now.
Hi RayCole-2d64185,
Thanks for the additional information. This incident appears isolated to your Storyline 360 installation since we're not seeing reports from other users about difficulties with publishing to Review 360. Please try repairing your Storyline 360 installation to see if this fixes the issue. If the issue persists, open a case with our support team here to connect with a support engineer for further troubleshooting.
