Forum Discussion

WeiLunLee's avatar
WeiLunLee
Community Member
2 years ago

Issue with Black Screen in Safari When Resuming SCORM 1.2 Course

Hello,

I am experiencing a peculiar issue with a SCORM 1.2 course created in Storyline when it's accessed in Safari. When learners exit the course midway and then re-enter, they encounter a black screen. This issue seems to be specific to Safari, as I haven't observed it in other browsers.

I have tried a few troubleshooting steps, including clearing the browser cache and ensuring that Safari is up to date, but the problem persists. I have also verified the course design within Storyline to check if there might be any elements causing this issue, but everything appears to be in order.

Is there any known compatibility issue with Safari that might cause this? Is there a recommended solution or workaround to prevent the black screen problem when resuming the course in Safari?

Any guidance or insights would be greatly appreciated. Thank you for your assistance.

Best regards,
Wei-Lun

storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 years ago

    Hi Wei-Lun!

    It sounds like your Storyline 360 course published to an LMS is loading a black screen when opened in the Safari Browser.

    I see you've already opened a support case and connected with my teammate Jan Lua. Smart move! It looks like Jan Lua finished testing your files and replied to your e-mail sharing some feedback.

    We can continue this conversation over in your support case to keep all information in one spot.

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