Forum Discussion

carrie-carter's avatar
carrie-carter
Community Member
1 month ago
Solved

Issue with editing custom blocks

Is anyone getting an error when you go back to edit a custom block you created? I tried chatting with support but I'm just getting stuck in an endless loop.
rise 360
  • EricSantos's avatar
    EricSantos
    1 month ago

    Hi carrie-carter,

    I wanted to follow up and let you know that this issue has now been resolved. Could you try editing your custom block again and let us know if everything is working as expected?

    If you're still running into any trouble, we're happy to help investigate further.

EricSantos's avatar
EricSantos
Staff
1 month ago

Hi carrie-carter,

Thanks for reaching out. I understand it's frustrating to run into this, especially after trying to contact support.

We're currently investigating an issue where editing Rise 360 custom blocks can result in a "Something went wrong" page. Our team has identified the cause and is working to restore normal functionality as quickly as possible.

In the meantime, you can subscribe to our status page for updates: https://www.articulatestatus.com/

Thanks for your patience while we work on a fix.