Forum Discussion

AlvaroMartin-3a's avatar
AlvaroMartin-3a
Community Member
2 years ago

Issue with encoding in Rise- UTF-8

Hello,

We have created a course in Rise in Spanish and exported it as a Web file. We have added the same course to two different servers. On server 1, the encoding appears to be incorrect (http://www.caib.es/altreswebs/circularitat3/#/lessons/LIH_H6pbhn9XCy7euuvXgpwY2xODrzDj). However, we have verified that the encoding on the server is correctly set as UTF-8. It is quite strange because the issue only occurs with the paragraphs, not the titles. For example, we are seeing "también" instead of "también". On server 2, the course encoding is correct (https://pla-circularitat.eurecat8.factoriadigitalpremium.es/content/index.html#/lessons/LIH_H6pbhn9XCy7euuvXgpwY2xODrzDj).

Can you please help us?

Thank you very much!

Rise 360
  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 years ago

    Hi Alvaro!

    Sorry to hear about the encoding errors you're experiencing with your Rise 360 courses!

    Not to worry! I've opened a support case on your behalf so our support engineers can take a closer look at what could be causing the issue!

    They should be in touch shortly!

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