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ToniWhitson's avatar
ToniWhitson
Community Member
20 days ago
Solved

Display Issues in Rise 360

My co-workers and I are having display issues in Rise 360 and it has been occuring for the past 2 weeks. Specifically:

Images of authors display incorrectly 

Actions for specific items (Review, Question Bank (could be others), display in the upper left hand corner. 

The functionality of the application has not been impacted, but there appears to be a rendering issue. If this has already been reported, please ignore. Is there any solution to this issue?

  • ToniWhitson's avatar
    ToniWhitson
    12 days ago

    Our Internal Team was able to perform updates to the browser which resolved this issue. Thanks. 

5 Replies

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff

      Hello ToniWhitson

      I'm sorry to hear you're having display issues when working in Rise 360! I know that can be frustrating. I see that you've opened a support case and that you're working with my colleague Ian. You're in excellent hands! We'll continue the conversation over in your case, so everything is in one spot. 

      • ToniWhitson's avatar
        ToniWhitson
        Community Member

        Thank you for your reply. The suggestions that were received did not work, but I am having our team check the network setting as Ian instructed. We were able to confirm that it is an enterprise wide issue and not localized.