Issue with RISE image carousel

Hi, I'm also experiencing this same bug in Rise, and apparently it's a know issue which has never been resolved based on this thread. I opened a case with Support a few days ago, and yesterday was online with a chat rep who pushed me off onto a colleague who was supposedly working on this, but nobody ever helped me fix it. I see the last post here said "any updates" would be shared, but never were.

I'm sad about this situation, as this hasn't been my usual experience with Articulate the past 5-10 years.

My image also never uploaded or processed, and I cannot delete that slot in the Carousel. I tried to think of a workaround by duplicating the block or creating a template out of it, but the bug "comes along with it" and still can't be deleted. As noted by the first user here, it seems like my only option is to delete the entire block and redo it completely.

I already lost a block containing a ton of work yesterday because my mouse must have inadvertently grazed the delete button, and not realizing it, missed the couple seconds I'd have had to click Undo before it vanished.

I'd appreciate it if Articulate could please make it a priority to have some recovery method for lost or buggy things in Rise ... aside from having to start all over again, thanks. Otherwise, I'll have to rethink my use of and advocacy for the tool