Issue with RISE image carousel

I am seriously disappointed. The response consisted only of: "I’ve logged it as a possible software bug when uploading multiple image at the same time from the Carousel block."

A "possible" bug? Just look at this thread, it's clearly just a bug. I've had to simply redo the entire block and delete the buggy one, since I wasted 2-3 days interacting with "support" -- logging a case/documenting, trading emails, chatting with a chat rep who simply left me hanging, interacting with this thread, and then this final response.

I'm moving rapidly from feeling "sad" about the situation to feeling "mad" at the inadequacy of the process/response, and will indeed rethink my advocacy with clients who are Adobe shops without a concrete reason. Perhaps it's time to give their tool(s) another shot ... ?  :(

I hear you, Michael, and I apologize for the less-than-stellar experience you had with our team. We're always looking to improve, so I really appreciate your feedback.

I realize this bug is creating extra work for you, so I'm going to bring this issue up with our engineers again. Thank you again for bringing this to our attention.

Hi folx! I'm happy to report in today's update for Rise 360, we fixed an issue where uploading multiple images to a carousel block was failing.

You can check out the release notes here. Have a great day!

Hi there, I think I have a similar problem just not sure, we've put illustrations into the carousel and it just shows arrows with some users and it shows the actual carousel with other users, could this be a bug or something like that? I have attached the screenshot