Forum Discussion

HelenHill's avatar
HelenHill
Community Member
8 years ago

Issues with copy and paste images

Hello,  A few of us in my team are having issues with copying and pasting images between Storyline files. When we try to do so, we get the box outline but it is empty and then we have to go to 'ch...
storyline 360
ChrisCole's avatar
ChrisCole
Community Member
3 years ago

Also have had this issue happen in the paste and currently happening in one of my files.

In this most recent case, a screen capture was pasted directly into Storyline (with no problem).  Then tried to copy and paste the image to another Storyline file and I only get the outline box of the image, but not the image itself.

Maybe pasting the original image from the clipboard is part of the problem? To others having this issue... are you pasting an image from the clipboard or inserting a picture from file? That might be a clue to the cause?

<specs: using latest version of SL, local drive, et cetera>

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    3 years ago

    Hi Chris,

    Sorry to hear that you ran into a similar issue. 

    If you're copying and pasting entire slides into Storyline 360 projects, have you tried using the import functionality instead? This article explains how. 

    Additionally, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a look at the screen captures in your project file? We'll delete it when we're done testing!

    • ChrisCole's avatar
      ChrisCole
      Community Member
      2 years ago

      Thanks Jose.  This is not an issue with pasting slides. This is an issue very specifically with pasting images.  

      If we do a screen capture (with any screen capture tool) and paste the image onto a slide, it looks fine. But if we then copy that image and paste it elsewhere (on a different slide, for example, or on a slide in a different Storyline file), then all we see is a square outline with no image.