Issues with Rise 360 Interactivity elements and extra padding in content blocks

Hello Kailey,

I'm sorry to hear that you haven't received the email response from support. I see that my colleague, Dexter, sent a response last Friday. You may need to check your spam or junk folder. If the email is not there either, you may need to check with your IT department to be sure that emails from us aren't blocked by adding the articulate.com domain to an approved senders list or a company allowlist.

I have informed Dexter, in your case, that you haven't received his email. In the meantime, I pasted a copy of his response below for your reference. Let's continue the conversation in your support case to keep all the information in one place, but I'm happy to assist further as needed!

From: Articulate Support [support@articulate.com]
Sent: 9/27/2024, 8:38 PM
To: ***
Subject: Articulate Support Chat

Hi Kailey,

Thanks for contacting Articulate Support!

I'm so sorry you're facing an issue with the flip cards and accordion interactions overlapping the text in another block.

Can you please confirm if the issue persists when you try to duplicate the Microlearning content?

If the issue persists, here are the things we can try to troubleshoot the issue: 

• Clear your browser's cache. This article details how to clear the browser cache for all major browsers:
https://www.articulate.com/support/article/How-To-Clear-Your-Browser-Cache

• Use your browsers' Incognito or InPrivate mode 

• Use another browser such as Mozilla Firefox

• If you're connected to a VPN, try temporarily disconnecting from it.

If the issue persists, please try temporarily connecting to a network outside your organization, preferably a less-restricted network. 

Looking forward to your update.

Dexter Sadang
Customer Support Engineer