Forum Discussion
Jittery videos, black border lines in Chrome
Since around one month we have problems with exported videos if the training is opened in Chrome. Videos can jitter and shake wildly, as if they cannot be placed at a stable spot on the canvas. In o...
Hello Huan,
Thanks for reaching out!
I'd like to ask a few questions to help clarify your experience.
- Where is your course hosted? Is it hosted on an LMS, or a webserver?
- Do you have the latest version of Google Chrome installed?
- Are you able to observe the behavior when your course is viewed in Chrome's incognito mode?
- If you delete the videos in your course, does the behavior go away?
Regarding the 1px border issue, have you tried launching your course in a new window and setting the browser size to 'Resize browser to fill screen'?
I haven't seen this behavior being reported elsewhere, so if updating both Google Chrome and Storyline 360 to their latest versions doesn't fix the behavior, reach out to our support team here so we can take a closer look at it.
