Forum Discussion

AndreaBetancurM's avatar
AndreaBetancurM
Community Member
9 months ago

Language selection screen doesn't reappear

I just exported a SCORM package from Rise with a multi-language option. When testing it in the LMS, I noticed that the language selection screen doesn't reappear once you exit and re-enter the course...
localization
LaurenDuvall's avatar
LaurenDuvall
Staff
8 months ago

Hi BeckyLijewski! I see that you also started a case with our Support Engineers and worked with my teammate, May! If you need additional help, don't hesitate following up in your support case! 

CustomerTrai016's avatar
CustomerTrai016
Community Member
8 days ago

KellyAuner​ It may be helpfull to provide the answer as I am sure many of us will encounter this issue, I prefer that over creating a ticket.

  • KellyAuner's avatar
    KellyAuner
    Staff
    7 days ago

    Hi CustomerTrai016,

    I'm happy to provide some context here!

    Previously, learners were prompted to choose a language each time they reopened a course. Now, if a learner relaunches the course using the same email address or account, they won't see the language selection screen again. Instead, the course remembers their previous session and takes them back to where they left off.

    If the learner launches the course with a different email address or account, they'll see the language selection screen again, and the course will start from the beginning. 

    Please let me know if you have any questions!