Forum Discussion
Latest version is very unstable. 3.84.316470
I updated to the most recently up. Every time I preview, make a change, and attempt to save. Storyline360 would crash. I have tried to uninstalled, reboot, and re-install and the same problems pe...
Hello Steven,
I ran the script and install the latest version. It is still crashing just from random things. Like clicking to open the player settings, jump to another slide when authoring, etc., just to name a few. I have done this procedure twice and reboot everything after I run the script. The only version that is stable is the November 7 updates. Every version in between that the latest crashed every time. Please advise how I can connect with Dexter? Thanks.
Here is my computer information.
Device name xxxxxxxxxxxx
Full device name xxxxxxxxxxxxxxxxxxxxx
Processor 11th Gen Intel(R) Core(TM) i7-11850H @ 2.50GHz 2.50 GHz
Installed RAM 32.0 GB (31.7 GB usable)
Device ID 9xxxxxxxxxxxxxxxxxxxxxxxxxxx
Product ID 0xxxxxxxxxxxxxxxxxxxxxxxxxxx
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points
Edition Windows 10 Enterprise
Version 22H2
Installed on ‎6/‎29/‎2022
OS build 19045.3930
Experience Windows Feature Experience Pack 1000.19053.1000.0
Display: NVIDIA RTX A2000 Laptop GPU
Driver version Date: 31.0.15.3209
Hello Ted,
I appreciate you for the troubleshooting you've already done and for sharing your computer information! There should be no issues with the specs; it seems sufficient. I'm sorry to hear the issue persists; we'll try our best to help sort this out.
I pasted Dexter's email below just to make sure these are the steps you've applied. It sounds like you were not able to receive that email. Can you please check your Spam/Junk folder for the email? I will add a note to the support case so that Dexter is aware of the situation; please expect him to send another email as soon as possible.
You may need to contact your IT team to ensure that the domain @articulate.com is allowed. Do let me know if you still need help receiving the emails. I'm more than happy to assist further as needed!
From: Dexter Sadang, Articulate Support [support@articulate.com]
Sent: 1/22/2024, 5:08 PM
Hi Ted,
Thanks for contacting Articulate Support!
I'm so sorry you're facing issues with Storyline 360 after updating to the latest version.
Can you please follow these steps to remove all Articulate 360 files and registry keys from your computer, so we can start completely fresh?
1) Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing "Quit."
2) Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.
3) Download and extract this zip file on your computer: http://articulate-360-kb.s3.amazonaws.com/360cleanup.zip
4) Right-click the 360cleanup.bat file and choose "Run as administrator." The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.
5) Reboot your computer.
6) Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads
7) Right-click the articulate-360.exe file and choose "Run as administrator."
8) Launch the Articulate 360 desktop app and click "Install" beside each authoring app you want to install.
9) Reboot your computer and test your Articulate apps.
Looking forward to your update.
Dexter Sadang
Customer Support Engineer
Articulate Support - https://articulate.com/support/
