Forum Discussion

MarkDiGiacomo-a's avatar
MarkDiGiacomo-a
Community Member
8 years ago

Layer properties not working

I'm using a freeform activity and the layers in that activity are not allowing access to their properties panel. I'm not sure if this is related to an updated, or a bug, or both, but it always worke...
storyline 360
LaurenDuvall's avatar
LaurenDuvall
Staff
6 years ago

Hello Rob!

I'm happy to help! I haven't come across this issue in Storyline 360. Have you tried importing the project into a new project? If so, does the same issue happen?

If we could take a look at the .story file, that would help us get started troubleshooting! You can attach the file to this discussion or upload it privately using this secure upload link. Either way, we'll take a look and hopefully find the fix!

RobSkeet's avatar
RobSkeet
Community Member
6 years ago

Thanks for your reply Lauren, it doesn't appear to be file related, it's something to do with my system.  If I open any file on my other computer I see the layer properties just fine.

but on my main computer, the layer properties won't open.  (I see a quick flash at the bottom of the screen then nothing)  

as mentioned above, uninstalling and reinstalling doesn't seem to help.

is there a way to clean Storyline completely off my system and then start fresh?

Rob

 

here's a peek video of what happens

https://360.articulate.com/review/content/bdbfbd5d-b847-41a1-8539-6217ddfabdee/review

  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    5 years ago

    Hi Rob!

    I appreciate you sharing a screen recording of the issue! I'd like our Support Engineers to step in and help, so I've created a case on your behalf. You'll hear from our team shortly!