Forum Discussion

MarkDiGiacomo-a's avatar
MarkDiGiacomo-a
Community Member
8 years ago

Layer properties not working

I'm using a freeform activity and the layers in that activity are not allowing access to their properties panel. I'm not sure if this is related to an updated, or a bug, or both, but it always worke...
storyline 360
RobSkeet's avatar
RobSkeet
Community Member
6 years ago

Thanks for your reply Lauren, it doesn't appear to be file related, it's something to do with my system.  If I open any file on my other computer I see the layer properties just fine.

but on my main computer, the layer properties won't open.  (I see a quick flash at the bottom of the screen then nothing)  

as mentioned above, uninstalling and reinstalling doesn't seem to help.

is there a way to clean Storyline completely off my system and then start fresh?

Rob

 

here's a peek video of what happens

https://360.articulate.com/review/content/bdbfbd5d-b847-41a1-8539-6217ddfabdee/review

LaurenDuvall's avatar
LaurenDuvall
Staff
6 years ago

Hi Rob!

I appreciate you sharing a screen recording of the issue! I'd like our Support Engineers to step in and help, so I've created a case on your behalf. You'll hear from our team shortly!