Forum Discussion
Layer properties window not showing
Hi there, I'm unable to see the Properties window on my slide layers. It shows up on the base layer, but doesn't show for the extra layers I've built. I've installed the most recent update of Storyl...
I have tried everything to resolve this issue. I still am not able to open the layer properties window.
Hello TIMHush-65e1374,
Sorry to hear that you ran into this issue. I'd like to ask a few questions to help clarify your experience:
- Have you tried repairing your Storyline 360 installation?
- Are you using a dual monitor setup? If yes, does disconnecting one monitor fix the issue? I understand this isn't a solution to the problem, but this test will help us understand if the dual monitor setup is the cause.
- Does undocking the Slide Layers panel allow you to open the layer properties window?
If the repair doesn't fix the issue, please open a case with our support team here to connect with a support engineer who can take a closer look at what's happening.
