Forum Discussion

davelees's avatar
davelees
Community Member
11 months ago
Solved

Show Video in New Browser Window

Hi everyone,

If you select the show video in browser window option, when the video pops up there is no closed captioning? Is there a fix for this?

Thanks

2 Replies

  • KellyAuner's avatar
    KellyAuner
    Staff
    11 months ago

    Hi davelees,

    I'm happy to help!

    This behavior is expected. Captions won't display on videos in a new browser window because the video is outside the player, and the captions are part of the player. When Videos are set to open in a new browser window, it uses the browser's native video player. I'll share your feedback with our product team and let you know if anything changes!