Forum Discussion

HayleyCross-4ce's avatar
HayleyCross-4ce
Community Member
4 years ago

Layer properties window not showing

Hi there, I'm unable to see the Properties window on my slide layers. It shows up on the base layer, but doesn't show for the extra layers I've built. I've installed the most recent update of Storyl...
storyline 360
JoseTansengco's avatar
JoseTansengco
Staff
8 months ago

Hi TIMHush-65e1374 ,

Thanks for testing with me, and I'm sorry to hear that the issue is still happening. I opened a support case on your behalf to connect you with a support engineer who'll help closely examine what's happening. You're in good hands, and someone will email you shortly!

MartinSiems's avatar
MartinSiems
Community Member
7 days ago

As it is known for quite a while already, is there a solution for this issue? I am still experiencing the same behaviour: On my secondary 4K display, the layer properties just won't open. Dragging the Storyline (v3.103.35301.0) window to the primary display does not help either. Only when I disconnect the 4K can I see the properties window - interestingly, without having to call it up again after disconnecting the secondary display.

  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    6 days ago

    Hi MartinSiems! I'm sorry you're running into this as well! It sounds like everything was working smoothly until you connected the additional monitor. Are your DPI settings the same on both displays? 

    • MartinSiems's avatar
      MartinSiems
      Community Member
      3 days ago

      I have three displays, two of which are running on Full HD and one on 4K. The latter is the one I usually use for Storyline.

      • LaurenDuvall's avatar
        LaurenDuvall
        Staff
        2 days ago

        Thank you for the update, MartinSiems! Can you see the layer properties on both of the full HD displays? I'd like to bring this back to the team to discuss what the culprit is here!