Forum Discussion
Lines disappear in preview & publishing
Hi there..
Recently I have come into an issue wherein my lines are no longer showing up in the preview or the published versions of my courses. This was not an issue before 2/9. I have had issues with shapes before due to not updating, so I updated with no progress or changes.
Here are some things I've checked:
- Width of lines exceed 0px
- Varying widths
- Gradient VS Non-Gradient
- I noticed when I changed from a normal, color filled line to gradient, the issue would start.
- However, this is now occurring on lines that were created/set with gradient before the issue started.
- Checking states
- States only have normal, set default to normal.
- The preview of the state shows nothing though.
- Creating new lines
- None of them have emphasis
- They do have appearance animations
- though, I do have a normal line with appearance animation and arrow caps that has not been affected.
I found a discussion from 7 years ago, but I would need to go back 2 versions possibly to fix. My coworker is not having the same issue as I am. Not sure what I can do but would like to see if anyone else is having this seemingly very specific issue!
1 Reply
Hi SIngram​,
Sorry to hear that Lines are absent when previewing and publishing from Storyline.
Thanks for sharing the details on your setup! Using the current version, I tested a few different Line styles with gradients and entrance animations. Everything appeared and functioned as expected during preview and when published to Review 360.
If you're already working with locally-stored .story files, please try a repair of your Storyline installation. If that doesn't help, do you mind sharing a copy of your .story file so we can take a closer look? You can upload that here in the discussion or privately in a support case.
Looking forward to hearing from you!
