Forum Discussion
Link feedback comment to slide
I cannot figure out Articulate as a software provider. The software overall is amazing. The help forums are top notch and the people are friendly and helpful.
But when it comes to actually implementing feature changes - especially features that are so obvious and expected that they should be considered "Missing" - well, there is a defensiveness that borders on arrogance. Or even worse, a doubling down on NOT addressing the feature out of spite.
Seriously, I use several other video and media hosting and review services and they ALL have 'click on the thumbnail' to go to the relevant section of the media. Review360 is CRIPPLED and inferior by refusing to have this feature. And this thread is FIVE FREAKIN' YEARS old.
The first response was the most telling:
"In order for Articulate Review to support hopping into the content on click, we'd need to add a feature to our desktop authoring tools (Storyline and Studio) to support jumping to a specific slide, almost like an anchor tag on a web page. That's a cool thought and we'll consider it!"
Well, my thoughts on that are, how does SL NOT have that capability already???? I don't know how capable the programmers are at Articulate, but that feature is such an obvious EXPECTED feature and NEED that I was stupified that it wasn't already there. I know its been requested as a feature, and discussed online continually for MANY YEARS. And again their seems to be a DETERMINATION NOT to accommodate requests to fix it.
Here's something that may be helpful if Articulate wants to keep its customer base from jumping the MOMENT a suitable competitor appears:
When dozens and dozens of developers request the same functionality it means that a multitude more would like and use it; but just don't have time to comment in a forum about it.
And if its such a no-brain, expected feature and you react to each mention of it is as though you have never heard of such a strange and outlandish request and cannot imagine how it would be useful; it makes you look condescending, disingenuous, and ultimately antagonistic.
I don't care how busy you are on other, more important programming tasks. It doesn't take 5 years to add anchor capability to an authoring package. Every other competing stand-alone authoring environment and cloud-based authoring service already has the feature - because it is so obvious that it should have been in version 0.1 alpha.
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