Forum Discussion
Link to PDF not working on iPad
I created a course in Storyline that contains a hyperlink to launch a PDF document. It works fine on the computer, but not on the iPad - nothing happens when I click on the button to launch the document. Any thoughts out there?
Thanks,
Jeanne 
17 Replies
- Jeanne, - Are you in the iPad App or in the HTML5 version on Mobile Safari? If you're in the App, this is something that's not currently - working. - Mike 
- JeanneBernuiCommunity MemberThe App. Is it something that's being addressed in the App? Or do I need to tell my clients not to download the app and use Safari instead? Thanks for the quick reply! Jeanne 
- Jeanne, - Word on the street is that this is coming!  - Mike 
- JeanneBernuiCommunity MemberAwesome! Thanks  
- OscarGagliardiCommunity MemberI am experiencing the same issue trying to open a PDF file from a link on a eLearning course running on the Articulate iPad player. Another issue I detected before opting for the link is that the "Resources" link that appears on the player interface does not show up on the Articulate iPad player. Are these issues going to be corrected on the next update to Storyline? When should we expect the new update? I have several projects on hold waiting for these and other fixes to Storyline. Thanks. 
- PhilMayorSuper HeroResources is not supported in the Ipad player http://www.articulate.com/support/kb_article.php?product=st1&id=1568gg1ayot2 
- GaryWilliams1Community Memberis the resources tab in the mobile player going to be added at some point? 
- Hi Gary! I do not know the answer to that, but I would encourage you to put that in as a feature request if it is something that you are interested in. 
- LauraIngleCommunity MemberI'm having same issue. Why are the Resource tab and hyperlinks to files not supported in the iPad app/mobile player. Those are common features and functionality included in Storyline. Hyperlinks... That's crazy that you don't have that included in the App. I'm having all sorts of issues pop up for my iPad users, and I thought this app was supposed to support iPad playback and functionality. Links work with the HTML5 format, but then a lot of other things get squirrely on the iPad when using HTML5. I thought Articulate Storyline catered to iPad users with its special player and publishing features. Seems like your developers need to get on the ball with this. Hyperlinks and the Resource tab are commonly used features when building courses. When is this going to be fixed? As much as this software costs, and as much as it is supposed to cater to iPad users, it really is missing the boat. 
- Hi Laura, - I went ahead and shared your comments here in the form of a feature request, as those go to our product development team for review. I don't have information on why certain elements are included or not, but submitting it as a feature will at least ensure the right people hear your feedback. 
Related Content
- 8 months ago
- 10 months ago
- 8 months ago
- 9 months ago