Forum Discussion

JeanneBernui's avatar
JeanneBernui
Community Member
14 years ago

Link to PDF not working on iPad

I created a course in Storyline that contains a hyperlink to launch a PDF document.  It works fine on the computer, but not on the iPad - nothing happens when I click on the button to launch the do...
storyline 360
LaurenDuvall's avatar
LaurenDuvall
Staff
5 years ago

Hi Kelly!

It sounds like when closing the PDF; you have to start the course over. That doesn't sound right! Have you tried testing your course in a web environment like Tempshare or an LMS environment like SCORM cloud?

If the course returns to the stopping point in Tempshare and/or SCORM cloud, then it might be a setting you can change in our LMS. If the behavior is the same, then it would help to test the file on our end. You can share it with our Support Engineers in a support case.

  • KellyDoane's avatar
    KellyDoane
    Community Member
    5 years ago

    Thanks, Lauren! Your answer is exactly what I expected it to be. We have already tested on web, both in our own LMS and on SCORM Cloud - it works perfectly! Close the PDF viewer and you are returned to the course exactly where you left it. Although, I would prefer a setting in Rise that would allow us to set links to 'open in new tab', so that the learner could keep resource material open during the course. 

    Anyway...

    Thanks for the help!