Forum Discussion

Aditasha's avatar
Aditasha
Community Member
2 months ago

Loading screen (three dots with dim background) not centered after build 3.108.36078.0 Storyline

I have been using version 3.108.36078.0 but after updating to 3.109 versions (both the January 21 and January 29) the three dots loading screen is not centered anymore after exporting to SCORM file. ...
Articulate 360
storyline 360
EricSantos's avatar
EricSantos
Staff
1 month ago

Hi Aditasha,

Thanks for the additional details and for linking that other discussion.

While a few community posts describe similar off-center loading behavior in 3.109, we haven’t been able to reproduce this internally yet. One important thing to note is that opening story.html locally isn’t always a reliable way to test SCORM output, since Storyline courses are designed to run within an LMS context.

If possible, could you try uploading the SCORM package to an LMS or a test environment like SCORM Cloud and let us know if you see the same behavior there? That will help us better understand whether this is something specific to the published output or the testing method.

It would also help if you could share:

  • The browser and browser version where you’re seeing this
  • Whether this happens across multiple projects or just a specific one

 

With that information, we’ll be in a much better position to try to reproduce and investigate further. Thanks again for taking the time to document what you’re seeing.

PhilMayor's avatar
PhilMayor
Super Hero
1 month ago

Hi Eric, this is quite easy to replicate, I have two projects that do it if you want to reach out I can give you the files.

  • EricSantos's avatar
    EricSantos
    Staff
    1 month ago

    Hi PhilMayor, thanks for the offer to share the files!

    I’ve gone ahead and created a support case so we can take a closer look. I also reached out with details on how to upload the project files securely, and once those are in, the team can dig in and try to reproduce the behavior.