Hi Celia,
I'm sorry to hear that you're experiencing this issue and understand how frustrating that can be! Jurgen's suggestion of checking the temp folder is a great start. Here are the step-by-step instructions:
- Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
- Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
- Change the file extension of the copy on your desktop from *.tmp to *.story.
- Double-click the file to open it in Storyline.
I also wanted to quickly note that replying via email includes your signature here so you are welcome to edit the post and remove that information if you wish!