Forum Discussion

Community Member

3 years ago

Mailto option is not working in Rise

Hello, I've been trying to set the hyperlink for an email in Rise with no luck. I've used hyperlinks and buttons (mailto: xxx@email.com), but none of them work. Does everyone know if there is an i...

KarlMuller

Community Member

3 years ago

Hi,

This will only work if you have an email client like Outlook installed.

It won't work with web-based email systems like Gmail.

MaryamSadigh-09

Community Member

3 years ago

Hi Karl, thanks for your reply. This is for MS Outlook, and it used to open outlook and send an email when clicking the link, but now it doesn't do anything.

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Rise","id":"message:468872","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:29271"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:468872"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:468872"},"body@stripHtml({\"truncateLength\":200})":" Hello, \n I've been trying to set the hyperlink for an email in Rise with no luck. I've used hyperlinks and buttons (mailto: xxx@email.com), but none of them work. Does everyone know if there is an i...","body@stringLength":"386","rawBody":"

Hello,

I've been trying to set the hyperlink for an email in Rise with no luck. I've used hyperlinks and buttons (mailto: xxx@email.com), but none of them work. Does everyone know if there is an issue with this? Thanks.

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Hi Karl, thanks for your reply. This is for MS Outlook, and it used to open outlook and send an email when clicking the link, but now it doesn't do anything.

","body@stringLength":"217","rawBody":"

Hi Karl, thanks for your reply. This is for MS Outlook, and it used to open outlook and send an email when clicking the link, but now it doesn't do anything.

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Hi,

This will only work if you have an email client like Outlook installed.

It won't work with web-based email systems like Gmail.

","body@stringLength":"198","rawBody":"

Hi,

This will only work if you have an email client like Outlook installed.

It won't work with web-based email systems like Gmail.

","author":{"__ref":"User:user:575540"},"isEscalated":null,"postTime":"2022-12-20T16:10:47.000-08:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"kudosSumWeight":1,"repliesCount":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:468873_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":11},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:468875_1":{"__typename":"Revision","id":"revision:468875_1","lastEditTime":"2022-12-27T08:37:42.000-08:00"},"QueryVariables:ReplyList:message:468875:1":{"__typename":"QueryVariables","id":"ReplyList:message:468875:1","value":{"id":"message:468875","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1741888622007":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1741888622007","value":{"altText":"{login}'s 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