Forum Discussion
Marker labels becoming transparent
Hi!
I am having a problem with 360 that I haven't experienced before...
Markers acting as custom navigation buttons on a slide master have white-filled labels, but are showing up in project slides with transparent labels. Is anyone else having this problem? What is the solution?
Thanks,
Wendy
Hi Wendy,
Could we get a look at your .story file? Also was it built originally in Storyline 360 or in an earlier version of Storyline and upgraded?
Upload a copy of the .story file using the "add attachment" button and I can take a look!
It was originally built in 360. Here it is; let me know what you find.
Thanks!
Wendy
Hi there, Wendy! Thanks for sharing you file.
I noticed in the Flash output, the marker labels were definitely showing as transparent in relation to objects placed on the individual slide.
In the HTML5 output, the marker labels were solid against both slide master objects and individual slide elements (disregard my blue test marker).
I'm going to have a closer look at this behavior. Is it possible for you to publish with HTML5 as the default output in the meantime, until we figure out why Flash is treating those labels that way?
Just a note...we are going to be off for the 4th of July holiday, so we can check back in next Wednesday!
One other thing to note: This behavior is occurring only for markers on the slide master. The blue test marker you see above was placed directly on the individual slide, and it retained its solid fill in both Flash and HTML5.
Hi Wendy. Quick update, and sorry to inundate you with posts!
What is actually happening is the marker label is opening behind slide objects in the Flash output. It looks transparent because the logo picture you're using on the slide has increased transparency and is allowing the marker label text to show through.
Have a look at my new file, however. You'll see in Flash enabled browsers that the picture on the slide is staying over top of the marker text.
Thanks for that insight! I changed the position of the marker labels & all is well. Yay!
I'm glad you are able to work around it, Wendy!
I've documented this issue, and we're going to make sure we prioritize it properly. I'll be sure to update this thread with any new information. Thanks!
I'm having another issue now with the marker labels. The words in the label are misaligned & aren't being shown within the caption bubble. See the attached screenshot. How can I address this? Thanks for your help!
Hi Wendy,
Could we get a look at your updated project file to see the issue? It looks like there may be a few markers stacked on top of one another, so I'd want to play around with your file to see if I spot something amiss!
Sure; it is attached. Thanks for your help!
Hi Wendy! I published your course as is with Flash/HTML5 fallback to my Articulate Review site, and I checked both the Flash and the HTML5 output.
I had the marker titles open as expected when I hovered over your marker links in both. Check it out here.
Where were you seeing that weird overflow behavior?
It's in a particular place; in the "Gain Buy-in" section, while learners are answering questions, the "skip this question" marker label doesn't appear as it should. Here is a screenshot of your publish. Thanks!
Hi Wendy. Thanks for that direction. I went through a few rounds of the questions, but in both HTML5 and Flash outputs, the "skip this question" text stayed within the marker title box.
Can you let me know which browser you're using to view the course and if you have Flash Player enabled? I'm trying to reproduce what you're seeing on my end!
I am using Chrome and I do have Flash enabled, though it should ask me first (and didn't)
