I have put a number of markers on a slide. (Markers are those little circle objects which open up little pockets of information when they are clicked) Usually the markers work fine but for some reason, several markers won't open on this slide. There are 11 markers on the slide but only some of them open. The others are not clickable and do not do their function. Please help! Thanks.

Good Afternoon, Kishan. Have you tried deleting and recreating one or two of the problematic markers to see if you might perhaps have some unseen corruption in your slide? If this doesn't help, please feel free to send us a copy of your .story project file so that we can take a closer look at the problem with you. Thanks!

I am having the same problem. I created a slide with 6 markers that worked for awhile, and now the marker text does not display for edit when the marker is selected. I will be recreating the slide from scratch, but because I cannot renumber slides in a scene that means that I will have to recreate all the subsequent slides in this scene as well. The "solution" to start over is completely unsatisfactory.

Hi Jerry, This thread is a bit older, so I'm not sure what happened with Kishan's files. Are you able to share a copy here of the problematic markers? You'll also want to confirm you're working on local project files as described here.

I too have this problem. I'm working off a local file. I've rebuilt the slides several times in case the slides were corrupted but this hasn't fixed it. It occurs on all the slides with markers but only sometimes, and not always the same marker! Thanks for any help you can give me.

Hi Claire! It sounds like you've already tried several troubleshooting steps! It would be helpful to see what is happening in the course. Would you mind sharing your file so that I can take a look? You can do so by using the "add attachment" button in this discussion. Or you can share the file privately with our Support Engineers by using this link.

Markers not opening. Please help!! | Articulate

21 Replies

PhilMayor
Super Hero
6 years ago
Are you using the zoom transition?
JhfJhf
Community Member
6 years ago
No, its just a snippet of the problem.
PhilMayor
Super Hero
6 years ago
I mean on the slide there is a bug with markers when using the zoom transition 9not the zoom region).
JhfJhf
Community Member
6 years ago
Sorry I misunderstood.

No, there are no transitions on any of the markers.
JhfJhf
Community Member
6 years ago
I have attached a files where the problem exists.

It happens if you click right after the initial Speech has ended.

Please if someone can assist me in the matters.
marker_problem.story1.5 MB
- VinceScoma
  Community Member
  6 years ago
  Hi Jesper,
  
  Thank you for sharing your file!
  
  I tested the slide you provided but was having a difficult time recreating the issue you are running into. When the voice narration completes, it appears that the markers are working as intended:
  
  May I ask if you could share a screen recording of the issue? This would help out greatly to better pinpoint the problem!
  - JhfJhf
    Community Member
    6 years ago
    How do I share a screen recording. Can I use a link to Peek?
    
    https://360.articulate.com/review/content/8c6890ee-f270-4331-ba63-8749955579ed/review
LeslieMcKerchie
Staff
6 years ago
That's perfect, Jesper. Thank you for sharing what you're seeing.

I am unable to see this behavior. My results are similar to what Vincent shared above:

Do you know what version of Storyline you're using?

You can check by going to:
Help > About Articulate Storyline

We are currently on Build 3.40.22208.0 of Storyline 360. You can read all of the details here.
JhfJhf
Community Member
6 years ago
I am using the latest version, and I have a colleagues on another computer that has same problem and another colleagues that dont have the problem. Even with new rebuild computer, I still have the problem. It only come on the first marker and it only comes when I click right after the speech has completed.

I think I need to investigate the conflicting with other software.

Thanks for trying.
SusanNabonne304
Community Member
5 years ago
Hi. Reopening the thread as this is now happening to me. Two markers in particular are randomly not working. Sometimes the work, sometimes one works and the other does not. It does not depend on the order of click of other markers. You can see what is happening here.

I am using the latest version of 360.
MariaCS
Staff
5 years ago
Hi, Susan.

Thank you for providing a screen share showing what's happening in your project!

I opened a support case on your behalf with our engineers to take a closer look at what's happening in your file. You should hear from our team soon via e-mail.