Master slide : Bullets disappears on placeholder text

Hi Anne, 

I'm sorry for the trouble you've run into with the slide masters and their formatting, and that you've felt that your requests and files have disappeared in space.  That's not the experience we're working to provide, so I'd like to start over and figure out the next steps with you. 

I took a look at your case history and saw one feature request and a couple of cases where our team was waiting for additional information about your files or setup to continue testing and troubleshooting. It appears the most recent case was July 2018 - I can resend that email to you if you'd like? 

Also, it looks like you're using Presenter '13, after trialing Articulate 360, is that still the case? I know that slide masters and bullets were a popular topic for SL1 and 2 and at that time was determined to be a feature.

Our team does review and evaluate all the feature requests that come in, and prioritizes them based on a few factors such as the number of authors impacted, other workarounds available, etc. so it seems this one has fallen off the radar a bit. For that, I'm genuinely sorry, as I can see how that must feel and reinforce your thought that we're not listening.  

I know with Articulate 360 it's been mentioned again, so it's a good opportunity for us to reevaluate. I'll share this discussion with my team, and bring up the need for slide master formatting to match what you're used to in other tools like Word and Powerpoint. 

Thank you again for taking the time to post here, we value and appreciate all that you have to share. Please know that it is a very short ladder that things are running up, and we are working to make a product you love.