Media Library Editing Problem

Thanks for contacting Articulate Support!

I understand you want to know why your other editing applications aren't showing on the dropdown. You'd also like to know why Paint is the default application that opens whenever you use Storyline 360 Media library's "Edit" button.

We've had reports like this before, and we found that the users experiencing this issue have user profiles that their IT didn't grant administrative privileges to the other editing tools available on their machines.

Here are a few reasons why this happens and how to fix them. You will need to contact your IT for these because some troubleshooting steps require editing the registry directly, which can be destructive if you delete/modify the wrong setting.

1. The restriction may have something to do with a group policy preventing access to .NET framework. Storyline 360 relies on this API to display tooltips and context menus like the one you're missing.

2. Your IT may have blocked access to that specific context menu by removing the following keys from the registry to prevent users from changing the default file types for each application:

[HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open With] [HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open With EncryptionMenu]

If these registry keys are missing on your machine, your IT must recreate them for your user profile. These are the keys that you need to recreate:

[HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open With] @="{09799AFB-AD67-11d1-ABCD-00C04FC30936}"

[HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open With EncryptionMenu] @="{A470F8CF-A1E8-4f65-8335-227475AA5C46}"

Another solution would be to reset the associated apps for each image file type to allow you to choose an application each time you use the "Edit image" feature in Storyline. You would have to repeat these steps for each image file type:

https://answers.microsoft.com/en-us/windows/forum/all/how-to-unsetremove-a-default-app-for-file-type/15f2bf57-aa96-493a-b648-c81856af5eb3