Forum Discussion

HannahEngelson-'s avatar
HannahEngelson-
Community Member
5 years ago

Media Library not opening

When I try to open the Media Library from the View menu, or when I right click on the image/video, nothing happens and then I get an error report popup. I have only ONE file that I'm having this iss...
storyline 360
AngelaDestro-a9's avatar
AngelaDestro-a9
Community Member
6 months ago

I am having the exact same issues and like Randall,

  • I have the latest install of Storyline 360. 
  • Scaling is set to 100% (the Windows recommendation)
  • Running 2 monitors plus the laptop (one monitor is set to duplicate and one set to extend)
  • Duplicate Mode ALSO causes the Media Library to fail to open.
  • This does NOT happen with all my files however. Only ONE file right now.

 

I have saved as different file, imported into a new project, and several other options suggested online to fix it, but it appears nothing can fix the issue for this ONE project.

Did anyone find a solution??

LucianaPiazza's avatar
LucianaPiazza
Staff
6 months ago

Hello AngelaDestro-a9​,

Thanks for sharing what you’ve tried so far. I’ve opened a support case on your behalf so we can take a closer look at your project file. We’ll continue the conversation over in your case, so everything is in one spot.

  • AngelaDestro-a9's avatar
    AngelaDestro-a9
    Community Member
    6 months ago

    Hello,

    I sent a reply in the support case, but am duplicating my response here for the benefit of others with this issue.

    After much trial and error, I was eventually able to fix the problem. Apparently, a SINGLE question slide was corrupted. I had tried many methods found above and elsewhere online (rolling back my Storyline version, saving with a new name, importing the entire file into a new Storyline project, etc.), but the problem persisted. I then had the idea to start with a blank file in which I established that the media library was working, and then I would copy and paste one scene at a time (and if need be, one slide at a time) to see when Media Library stopped working. When I pasted the scene with the question slide, the Media Library stopped responding. When I removed that scene, it started working again. Since the question slide was the only one that was significantly different, it was the first one I removed. “Presto!”  Media Library worked again. I went back to my original file and removed that slide and “Presto!”  Media library began working in that file too.

    Maybe others can use the method I used to find a corrupted slide. 

    Good luck everyone!