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DliaAntunes's avatar
DliaAntunes
Community Member
14 days ago

Missing picture in Review

Hi.
I have created a Rise 360 course and used several illustrations throughout the course, in svg format. One of them doesn’t appear in Review. I published to SCORM and tested it in the LSM and the picture does not appear, although it is in the SCORM file. I tried to replace with a png format, but the problem remains. The name is short and is not a ‘heavy’ file…
Finally, I tried to add another block, an image centered, with another picture, in png, and it does not show in review.

What can be happening here, and how can I solve it?

rise 360

2 Replies

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  • LearnigServiceC's avatar
    LearnigServiceC
    Community Member
    13 days ago

    Prueba cambiándole el nombre al archivo sin espacios, guiones o caracteres extraños, suele pasarme cuando uso nombres muy largos en el archivo que adjunto. Saludos.

  • EricSantos's avatar
    EricSantos
    Staff
    13 days ago

    Hi DliaAntunes​,

    Sorry to hear about the trouble with the SVG file. Thanks for sharing the screenshots!

    I agree with LearnigServiceC​, renaming the file with a shorter name and removing any special characters might help resolve the issue. If the problem continues, feel free to share the SVG file with us. We'd be happy to run some tests and provide a solid recommendation.

    You can share it here or privately in a support case. We'll delete it when we're done testing.

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