Forum Discussion
JoseTansengco
4 months agoStaff
Hi Bonita,
Happy to help!
The player should still be visible when you view your course on an iOS device in portrait mode. Here's a Rise 360 course with an embedded Storyline 360 block. It has audio and video and is viewed in portrait mode.
I'd like to ask a few questions to help clarify your experience.
- How are you viewing your Rise 360 course? Is it through an LMS? If yes, have you tried testing your course in SCORM Cloud to compare results?
- Do you encounter the same behavior when you publish and access your course in Review 360?
- Are you using an up-to-date iOS device?
There's a chance that the behavior you're experiencing is specific to a certain environment, so I recommend testing in SCORM Cloud and Review 360 to verify. If you can consistently replicate the behavior on any hosting platform, please open a case with our support team here so we can check what's happening in your course.