Missing Resume Buttons

Hi Ali,

We are still having issues with this and I'm having trouble figuring out what's causing it. At the moment it doesn't seem to be related only to Chrome. It seems to occur if someone is resuming a course vs. starting it for the first time. I can't find a rhyme or reason for it. I've tested it in my Chrome and IE browsers and they pull up but I'm still getting several calls a week with this exact same issue. I've been telling users to flip their browser (Chrome to IE, vice versa, or to go in through their Citrix portal) and so far that's been the work around but I'd still like to get to the bottom of this. 

I have asked a question of our LMS provider (HealthStream) to see if there's any potential for it to be LMS-related but right now it feels that it's either Storyline or browser related. 

Can you think of anything that we might try to further dig into this issue? Thank you Ali