Forum Discussion
Missing SL 360 File
rachelatkaiser Thank you for the education about One Drive. I noticed that the file was still syncing when I tried to save it today. I submitted a ticket to IT regarding One Drive and Articulate 360. In the meantime, I will take JHauglie recommendation regarding saving SL files, until and unless this matter is resolved. Thank you and sorry you experience the same issue too... so not fun!
As shared, the good news is that when I published the file to Review 360 on yesterday, there is a link to save in the cloud. As a result, I was able to download the SL. Therefore, I did not have to recreate the file. That was pure luck!
Hi Monica_J,
I'm glad to see our community members were able to assist you here!
My teammate, Robert, has been assigned to your support case, so you'll be hearing from them shortly via email. In the meantime, I'd like to reinforce what others suggested, of creating and saving content on your local hard drive to prevent file corruption. I'm so glad to hear you recovered your file!
KellyAuner thank you for your response. I will speak with my IT department because files are not being saved in the default location. Honestly, I think there is an issue with syncing One Drive and the desktop, as someone mentioned, which is creating an issue. Thanks again. I'm just glad that I backed the file up when I published it to Review 360. Otherwise, it would not have been as pleasant.