Forum Discussion
Mouse/Cursor out of Sync
When recording my screen in replay all seems OK, however, when I play back the screen record, the mouse is out of sync with where it should be. As I'm creating training videos, it is important that ...
Hi. I'm having the same issue with my mouse when recording the screen. I'm using a DELL Latitude 5285 tablet with Windows 10. I checked the system requirements and all seems to be fine there. When I'm recording, the mouse is not appearing in the same place. I'm thinking I will just use the touch screen for the recording I need to do today but I would love to know why this is happening as I hope to use Replay more and more for training videos. Thanks, Michelle
Hey Michelle!
Sorry you're hitting this too-- I'm happy to help.
I have a couple suggestions to try here:
- Double check and make sure your DPI is set at 100% in Windows 10. Here's how:
- Right-click your desktop and select Display settings.
- Click the Display tab in the upper left corner of the window that appears.
- Drag the text size slider all the way to the left—i.e., 100%.
- Click Apply.
- Restart your machine.
- If that's not the culprit, try running this repair on Replay.
Let me know how those go!
Thanks so much Ali for your prompt reply.
Changing the screen resolution did fix the problem so all good to go now!
Much appreciated
Michelle