Forum Discussion

MichaelKushlan's avatar
2 years ago

Moving quickly on your feedback to improve team folders

Hi everyone, On October 4, 2023, we launched team folders for Rise 360 in a public beta. This was one of our most requested enhancements. With team folders, you and your team can now organize an...
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quickly on your feedback to improve team folders","id":"message:905420","revisionNum":1,"repliesCount":33,"author":{"__ref":"User:user:1009815"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:905420"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:905420"},"body@stripHtml({\"truncateLength\":200})":" Hi everyone, \n On October 4, 2023, we launched team folders for Rise 360 in a public beta. \n This was one of our most requested enhancements. With team folders, you and your team can now organize an...","body@stringLength":"2612","rawBody":"

Hi everyone,

\n

On October 4, 2023, we launched team folders for Rise 360 in a public beta.

\n

This was one of our most requested enhancements. With team folders, you and your team can now organize and collaborate on courses team-wide instead of managing them individually.

\n

Team folders help separate private projects from those shared with collaborators. Shared projects now live in the Team section of the sidebar. When folks opened their Rise 360 dashboard on October 4th, they couldn't easily find their work. We acknowledge that the experience was confusing and frustrating.

\n

We push hard to get top requested features like team folders into your hands, but we moved too quickly in this case. Our lesson learned: we should have rolled this out incrementally and been more intentional about not changing your workflow unexpectedly.

\n

We heard you loud and clear! We appreciate your patience and feedback, which we're relying on to improve the experience ASAP.

\n

We're quickly rolling out a series of updates to make it easier for you and your team to take advantage of the new collaboration features you've asked for while managing content the way you're used to.

\n

Every course that was previously in your dashboard is available in My View. Our intention was for My View to be the Rise 360 dashboard replacement. But we've learned it's missing key features you depend on, such as the overall course count and viewing recent courses across personal and team folders.

\n

In the next few days, you'll see additional file management options in My View that make it easier for you and your team to set up your shared folder structure in the new team folder section at your own pace. We're adding improvements to the way you manage the My View section. We're also working quickly to make it easy to identify recent projects. 

\n

At Articulate, we’re constantly seeking ways to deliver value to you as quickly as possible. We recognize that we moved too quickly on this specific change and will handle changes like this more thoughtfully in the future.

\n

Continue sharing your team folders feedback with us, and we'll report back on progress next week. We value your input!

\n

- The Rise 360 Collaboration Team

","kudosSumWeight":0,"postTime":"2023-10-05T14:19:55.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:rise 360","text":"rise 360","time":"2022-08-18T05:21:50.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:905420_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":31},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi everyone,

\n

On October 4, 2023, we launched team folders for Rise 360 in a public beta.

\n

This was one of our most requested enhancements. With team folders, you and your team can now organize and collaborate on courses team-wide instead of managing them individually.

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Team folders help separate private projects from those shared with collaborators. Shared projects now live in the Team section of the sidebar. When folks opened their Rise 360 dashboard on October 4th, they couldn't easily find their work. We acknowledge that the experience was confusing and frustrating.

\n

We push hard to get top requested features like team folders into your hands, but we moved too quickly in this case. Our lesson learned: we should have rolled this out incrementally and been more intentional about not changing your workflow unexpectedly.

\n

We heard you loud and clear! We appreciate your patience and feedback, which we're relying on to improve the experience ASAP.

\n

We're quickly rolling out a series of updates to make it easier for you and your team to take advantage of the new collaboration features you've asked for while managing content the way you're used to.

\n

Every course that was previously in your dashboard is available in My View. Our intention was for My View to be the Rise 360 dashboard replacement. But we've learned it's missing key features you depend on, such as the overall course count and viewing recent courses across personal and team folders.

\n

In the next few days, you'll see additional file management options in My View that make it easier for you and your team to set up your shared folder structure in the new team folder section at your own pace. We're adding improvements to the way you manage the My View section. We're also working quickly to make it easy to identify recent projects. 

\n

At Articulate, we’re constantly seeking ways to deliver value to you as quickly as possible. We recognize that we moved too quickly on this specific change and will handle changes like this more thoughtfully in the future.

\n

Continue sharing your team folders feedback with us, and we'll report back on progress next week. We value your input!

\n

- The Rise 360 Collaboration Team

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Hey everyone! We know you've got lots of questions and requests and wanted to give you an update on what's been going on. It's been a busy week! We've been collecting your feedback and using it to make improvements that we hope make your team folders experience even better. 

\n

But before we get into that, how about some numbers?

\n

As of October 12, 2023:

\n\n

We're excited to see how many of you are embracing the new collaboration features. Being able to give collaboration access to everyone in your organization at once is clearing up roadblocks. And creating a shared folder structure that works for your entire team is helping everyone work together better.

\n

Here's what we've done since feature launch to improve your team folders experience: 

\n\n

We understand that team folders has been a big adjustment and are working hard to refine the experience. To make it even better, we need your feedback.

\n

The most effective way to let us know what you'd like us to focus on next is via the beta feedback link at the top of your dashboard. We’re actively reviewing feedback gathered by that form and applying that to future updates.

\n

Stay tuned!

","body@stringLength":"2787","rawBody":"

Hey everyone! We know you've got lots of questions and requests and wanted to give you an update on what's been going on. It's been a busy week! We've been collecting your feedback and using it to make improvements that we hope make your team folders experience even better. 

\n

But before we get into that, how about some numbers?

\n

As of October 12, 2023:

\n\n

We're excited to see how many of you are embracing the new collaboration features. Being able to give collaboration access to everyone in your organization at once is clearing up roadblocks. And creating a shared folder structure that works for your entire team is helping everyone work together better.

\n

Here's what we've done since feature launch to improve your team folders experience: 

\n\n

We understand that team folders has been a big adjustment and are working hard to refine the experience. To make it even better, we need your feedback.

\n

The most effective way to let us know what you'd like us to focus on next is via the beta feedback link at the top of your dashboard. We’re actively reviewing feedback gathered by that form and applying that to future updates.

\n

Stay tuned!

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Moving quickly on your feedback to improve team folders","moderationData":{"__ref":"ModerationData:moderation_data:905431"},"body":"

Tim St. Clair above has described a similar experience. I've added my description here to effectively add to the discourse of confusion this update has created.

\n

So here's something that's confused the hell out of me and something I believe needs to be looked at from a user perspective:

\n

Let's imagine I'm part of a team license for Articulate. I've got four folders in my Rise area, Folder 1, 2, 3 and 4. These folders are all currently visible across \"My View\" and \"Private\". 

\n

I've got a course that is not in a folder. I move that course into Folder 2. The pop up comes up and I follow it. Yup, the course is in Folder 2. Great.

\n

If I go into Folder 2 from \"My View\" the course is not listed in the folder. However, if I go to Folder 2 from \"Private\", suddenly it's there.

\n

When I move the course I don't have the option to add it to \"My View\". Weirdly, I can add a folder to \"My View\" without it also showing up in \"Private\" or \"Team\".

\n

Is this a result of you changing Rise that has resulted in duplicated folders and courses between \"My View\" and \"Private\"? Because this has become very confusing and I've only just figured this out after two days of wondering what was going wrong. It seems in some aspects, \"My View\" and \"Private\" are two entirely separate locations but for others, they are not.

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When a team member shared her course with me as a collaborator,  I used to be able to move that course into a specific file in what's now \"Private\" View. Can I still do that or do I have to be the owner of the course to move it where I want?  Thanks!!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2023-11-09T06:22:55.000-08:00","lastPublishTime":"2023-11-09T06:22:55.000-08:00","metrics":{"__typename":"MessageMetrics","views":7},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:connect/community:rwgqn69235board:discuss/message:905420/message:905439","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8M3wzOToxfGludCw5MDU0NDAsOTA1NDQw","node":{"__ref":"ForumReplyMessage:message:905440"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:905440":{"__typename":"ModerationData","id":"moderation_data:905440","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:905440":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16261"},"id":"message:905440","revisionNum":1,"uid":905440,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"parent":{"__ref":"ForumReplyMessage:message:905439"},"conversation":{"__ref":"Conversation:conversation:905420"},"subject":"Re: Moving quickly on your feedback to improve team folders","moderationData":{"__ref":"ModerationData:moderation_data:905440"},"body":"

Hi Sue! Your Private view is for content that you own with no other collaborators. Once collaborators are involved, your content becomes Shared or Team content.

\n

You can create shortcuts in the My View section using folders, and you can combine your private and shared content in that section for easy access.

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