Forum Discussion
MP4 video will not show in Preview or publish of Storyline course
Hi, Kerry.
Thank you for reaching out!
Can you reproduce this issue with a different video, or is it only happening to a specific one?
If this only happens with a specific video, is it an mp4 file you're inserting from your computer? Can you share it through a support case so we can investigate?
Another option is to re-encode the video using a third-party tool, HandBrake, to see if the issue could be related to the original mp4 file:
Let me know if this works!
Hello,
And thank you for the quick response. I have tried 2 videos received from the same source, the save day (both MP4 files) and have the same issue. However, I am able to load another MP4 file without issue. Unfortunately I am not able to send the file due to security restrictions, nor download ‘Handbrake’.
I tried to load the file to Replay and the audio doesn’t fully come Any other thoughts?
Thank you,
Kerry