Forum Discussion

KerrySaunders's avatar
KerrySaunders
Community Member
4 years ago

MP4 video will not show in Preview or publish of Storyline course

I added a MP4 video to a course, but when it previews or is published the 'slide' comes up blank. 
storyline 360
MariaCS's avatar
MariaCS
Staff
4 years ago

Hi, Kerry.

Thank you for reaching out!

Can you reproduce this issue with a different video, or is it only happening to a specific one? 

If this only happens with a specific video, is it an mp4 file you're inserting from your computer? Can you share it through a support case so we can investigate?

Another option is to re-encode the video using a third-party tool, HandBrake, to see if the issue could be related to the original mp4 file:

Let me know if this works!

KerrySaunders's avatar
KerrySaunders
Community Member
4 years ago

Hello,

I have more information that may assist with this issue.
When selecting the video, and selecting Preview in the upper left corner, the video plays.

[cid:image001.jpg@01D8AB3D.819F5FD0]

However, when I select 'Preview' or publish to Review 360, the slide only shows as a blank screen.
I opened and republished the MP4 in another software (Camtasia) and am having the same result.

Again, any assistance would help.

Thank you!

Kerry Saunders
Manager, Courseware Development
Client Operations and Performance Enablement

800.918.8924 ext. 27163
ksaunders@evicore.com

1575 Garden of the Gods Road, Suite 200
Colorado Springs, CO 80907

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