Forum Discussion

KerrySaunders's avatar
KerrySaunders
Community Member
4 years ago

MP4 video will not show in Preview or publish of Storyline course

I added a MP4 video to a course, but when it previews or is published the 'slide' comes up blank. 
storyline 360
PaulDeHorn's avatar
PaulDeHorn
Community Member
4 years ago

I am experiencing the same problem, but I think I found a solution. I inserted an MP4 video and in preview and publish to Review 360 I only see a blank white screen.

I edited the video in Storyline, just trimmed a short 1 sec bit off the beginning and then saved. Now the video is visible in preview and when published. 

  • ShannonBanks's avatar
    ShannonBanks
    Community Member
    2 years ago

    Thank you for posting this!  I've been trying to get a video to load since yesterday and trimming a very small bit worked!