Forum Discussion

WyattMorgan's avatar
WyattMorgan
Community Member
6 years ago

MP4 Videos Restarting in LMS When Clicking on Seek Bar or Video Controls

I am having an issue in Storyline 360 where whenever I include an MP4 video and publish to our LMS the videos don't seem to function properly. Once in the LMS, if you select anywhere on the seek bar...
storyline 360
MariaCS's avatar
MariaCS
Staff
5 years ago

Hi, Jake,

I replied to your post here, and opened a case on your behalf. You should hear from our team soon!

  • StephanieDinan's avatar
    StephanieDinan
    Community Member
    4 years ago

    Hi Maria, I am having this same issue. Has there been any update or resolution? Thanks

    • LaurenDuvall's avatar
      LaurenDuvall
      Staff
      4 years ago

      Hello Stephanie!

      We released a fix for this bug Storyline 360 (Build 3.63.27628.0)! We are now on Storyline 360 Update 65 (Build v3.65.28121.0). If you're not using the latest version, I'd recommend updating so you can take advantage of this bug fix.

      If you're still seeing this behavior in the latest version of Storyline 360, do you mind sharing your .story file with our Support Engineers in a support case?