Forum Discussion

WyattMorgan's avatar
WyattMorgan
Community Member
5 years ago

MP4 Videos Restarting in LMS When Clicking on Seek Bar or Video Controls

I am having an issue in Storyline 360 where whenever I include an MP4 video and publish to our LMS the videos don't seem to function properly. Once in the LMS, if you select anywhere on the seek bar...
storyline 360
JulieBeddoes's avatar
JulieBeddoes
Community Member
3 years ago

We still have the problem, but everyone seems to think it is something in the registry keys of our LMS. So basically, sucks to be me... I'm not 100% convinced of that, but can't really do anything else at the moment to figure this out. Seems that if I'm not the only one with the issue, it's not likely our LMS.

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    3 years ago

    Hi Julie, 

    Sorry to hear that you are still encountering this issue. I reached out to Phil who is working with you previously on your issue so he can continue troubleshooting the behavior with you. You're in good hands, and we'll continue this conversation in the case that you opened. 

    Hi Vandana, 

    We recommend testing your course in SCORM Cloud just to get an idea of whether the issue is isolated to your LMS. If you are able to replicate the behavior in SCORM Cloud, please open a case with our support team here to get in touch with one of our support engineers. They'll be able to take a look at your project file and test to see what's happening.