Forum Discussion

HeatherVogt's avatar
HeatherVogt
Community Member
8 years ago

Nan Error in Results Slide

Hello! My team and I are making the transition from Captivate to the Articulate 360 Suite. I have some basic experience with SL but look forward to rockin' socks as I get better and better. Anyw...
storyline 360
AlexandraAlm793's avatar
AlexandraAlm793
Community Member
7 years ago

Did any of you find a solution on this or have been provided with one? I have read all the threads related to this topic and still can't figure out how to solve it.

I am experiencing the exact same  thing as @Christina. 

Thanks in advance.

  • AshleyT-Pollard's avatar
    AshleyT-Pollard
    Staff
    7 years ago

    Hi Alexandra, 

    We've seen this happen under two conditions, do either of these match what you're seeing: 

    • HTML5: Results.ScorePercent shows as "Nan" for a split second when Retrying when there's a Question bank question with a Jump-to-specific-slide-number trigger in the feedback layers.
    • In Flash, the Results.ScorePercent would show as 0 when retrying.

    If so, it's an open issue with our team, and we'll keep you posted here! If you think you've run into something else, could you share a copy of your .story file with us so that we can take a look? 

    You can share it publicly here, or send it to our Support Team here. We'll delete it when done troubleshooting. 

    • MorganJohnson-c's avatar
      MorganJohnson-c
      Community Member
      6 years ago

      I'm also getting this issue. To clarify, when you state, "HTML5: Results.ScorePercent shows as "Nan" for a split second when Retrying when there's a Question bank question with a Jump-to-specific-slide-number trigger in the feedback layers," if I have a trigger set on the Retry button on a Results Slide to restart the Assessment (i.e., Jump to slide X - Assessment), then that is why I'm receiving the flash of NaN? Do you guys have a solution yet to this? Thanks!