Forum Discussion

HeatherVogt's avatar
HeatherVogt
Community Member
8 years ago

Nan Error in Results Slide

Hello! My team and I are making the transition from Captivate to the Articulate 360 Suite. I have some basic experience with SL but look forward to rockin' socks as I get better and better. Anyw...
storyline 360
AshleyT-Pollard's avatar
AshleyT-Pollard
Staff
7 years ago

Hi Alexandra, 

We've seen this happen under two conditions, do either of these match what you're seeing: 

  • HTML5: Results.ScorePercent shows as "Nan" for a split second when Retrying when there's a Question bank question with a Jump-to-specific-slide-number trigger in the feedback layers.
  • In Flash, the Results.ScorePercent would show as 0 when retrying.

If so, it's an open issue with our team, and we'll keep you posted here! If you think you've run into something else, could you share a copy of your .story file with us so that we can take a look? 

You can share it publicly here, or send it to our Support Team here. We'll delete it when done troubleshooting. 

MorganJohnson-c's avatar
MorganJohnson-c
Community Member
6 years ago

I'm also getting this issue. To clarify, when you state, "HTML5: Results.ScorePercent shows as "Nan" for a split second when Retrying when there's a Question bank question with a Jump-to-specific-slide-number trigger in the feedback layers," if I have a trigger set on the Retry button on a Results Slide to restart the Assessment (i.e., Jump to slide X - Assessment), then that is why I'm receiving the flash of NaN? Do you guys have a solution yet to this? Thanks!