New Accessible Player Keyboard Shortcuts not working

Anyone find a way to ensure that the keystrokes for CC and calling up the list of keystrokes work consistently?  I'm having lots of issues with even those two now-a-days.

I'm not sure if it's the browser (though it seems to happen in all I test), or some setting in storyline (though it seems to happen regardless of toggling menu settings)... but it's really unfortunate to not be able to reference using shift+? with any certainty. It was a great step forward toward ensuring accessible content... and now... well I just am not sure what to do. Any tips or hints would be greatly appreciated! 

Edit: anyone else that is having trouble, do you use an emulator on a mac? I am wondering if there is some keyboard binding issues...