Forum Discussion

KimberlyPeterso's avatar
KimberlyPeterso
Community Member
5 months ago

New Custom Rise Blocks not Appearing in Review

I just created and used my first custom Rise blocks--excited about this feature so I don't have to jump into Storyline to create simple interactions.    One issue is that the custom interactions ...
Review 360
rise 360
cmarie021's avatar
cmarie021
Community Member
15 days ago

Following! I have the same issue with a custom code block not working in Review, even though it works in the course Preview and also in the published course.

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    8 days ago

    Hi cmarie021​,

    Sorry to hear that your Custom Blocks are not showing up in Review 360.

    With Google Chrome, I tested a sample Custom Block that uses JavaScript to display a clock widget. Everything played back as expected when publishing to Review 360.

    It sounds like your Custom Block only fails to display when publishing to Review 360, specifically. Our team recently fixed a Rise 360 bug that prevented Custom Blocks from displaying in Review 360. It's possible that your course was published while that bug was still active. Have you tried clearing your browser's cache and publishing an updated version of the affected course?

    If that doesn't do the trick, we'd love to take a closer look at your course and test it on our side. You can share it privately with our team through a support case.

    Looking forward to hearing from you!