Forum Discussion

KariMcKay's avatar
KariMcKay
Community Member
6 months ago

New div data-editor-id codes in Rise causing problems with translation

Hi there,  Just looking for some guidance. Our company uses TRADOS for translation. All of a sudden in the last month or so, our Linguistics department is having difficulty doing our translation if ...
rise 360
JoseTansengco's avatar
JoseTansengco
Staff
6 months ago

Hi KariMcKay,

Thanks for reaching out!

Could you please let me know which version of Trados your company uses? Does the program translate as expected if you select "en-us" for the course language? While I don't have experience using Trados to translate Rise 360 XLIFF files, several people in this discussion thread have used it, and the discussion might help shed some light on the behavior you're experiencing.

  • KariMcKay's avatar
    KariMcKay
    Community Member
    6 months ago

    Thanks Jose, our Linguistics department is following up with 3rd-party vendors who are doing the translating using TRADOS. The in-house translators use different software. However, the en-us thing is different. If we don't use en-us, it doesn't work at all. If we use it, it still has those codes. As I mentioned in my second comment, I'm wondering if their software needs an update. 

     

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      6 months ago

      Hi KariMcKay,

      It sounds like your translation app does need an update. You can try translating your courses using a free tool like Smartcat to see if you ran into the same issue. This will help isolate if the issue is specific to your version of Trados. Let us know how it goes!