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ericbarns-4c5d0's avatar
ericbarns-4c5d0
Community Member
3 years ago

new fonts installed, not seen by

Storyline wont recognise new font installed, after reboot, restart of app, however Word does, Any ideas?

storyline 360

1 Reply

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    3 years ago

    Hi Eric, 

    Sorry to hear that you ran into this issue. 

    It appears that Storyline 360 is looking for a font titled 'AvenirNext LT Pro Demi' (No space in AvenirNext) and you have a font installed labeled 'Avenir Next LT Pro Demi'. The differences in spacing might be the reason why the font is not being recognized properly. 

    As a troubleshooting step, can you try uninstalling the font from your computer and downloading/installing from a source that has the same naming convention as the font that Storyline 360 is trying to locate? 

    If reinstalling the font doesn't work, open a support case with our team here so we can take a closer look at what's happening.