Forum Discussion
80091007 error when installing Storyline 360
This just started happening with (Build 3.114.36620.0) on Windows 11.
This happens whether we try to install from Articulate 360 desktop or directly from the Storyline 360 downloaded app.
I have logs enabled, where shall I send to?
Done, # 01341641.
Also, the prior, March 17 version installs fine.
7 Replies
Submit a support case https://access.articulate.com/support/contact/case
Done, # 01341641.
Also, the prior, March 17 version installs fine.
Hello VeljkoRoskar,
Great call opening a support case. You're in excellent hands with my colleague Darrell! We'll continue the conversation there!
I am having the same issue with the same error code trying to install this update on 4/8/2026. What is the solution?
Hello EllenSperry-e30,
I'm sorry to hear you're experiencing this as well. I see you've opened a support case and you're working with my colleague Abel. You're in great hands! We'll continue the conversation in your case. Thanks again for reaching out in the community!
Hello Luciana, IT has opened a case (01341641) as it is all users experiencing this issue. I am assuming you are working with our IT department. I think this might be on our end. Myself and my team and others in the industry were able to download the updates on our personal home accounts without issue.
