Forum Discussion

JohnAnderson-01's avatar
JohnAnderson-01
Community Member
7 months ago

articulate installs but can't login

HI,

I've had this installed on my former laptop (new laptop) and getting this error with articulate installed (haven't added storyline or other apps yet)

http://127.0.0.1:49360/

this gives me an error refused to connect.

netstat -an doesn't show it listening so i don't know what's wrong.

I'm using Windows 11 insider beta build so maybe i need to pass an argument to the installer to specify this? 

Thanks 

storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    6 months ago

    Hi Everyone!

    Good news! I'm happy to share that we fixed the issue where you couldn't use your default browser to sign in to the Articulate 360 desktop app.

    If you’re still experiencing this issue. Here’s how to fix it:

    1. Uninstall the previous software update (build 1.86.32028.0).
    2. Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads
    3. Go to where you downloaded the file (usually the Downloads folder), then right-click the articulate-360.exe file and choose "Run as administrator."
    4. Launch the Articulate 360 desktop app and sign in via your browser.

    Let me know if you have any questions. I'm here to help!

  • TylerBraddick's avatar
    TylerBraddick
    Staff
    6 months ago

    Hi everyone,

    Thank you for alerting us about this behavior. Recent versions of Chrome and Edge have introduced this issue, and we are actively working on a fix to resolve this. Please stay tuned.

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    6 months ago

    Hi Everyone!

    Good news! I'm happy to share that we fixed the issue where you couldn't use your default browser to sign in to the Articulate 360 desktop app.

    If you’re still experiencing this issue. Here’s how to fix it:

    1. Uninstall the previous software update (build 1.86.32028.0).
    2. Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads
    3. Go to where you downloaded the file (usually the Downloads folder), then right-click the articulate-360.exe file and choose "Run as administrator."
    4. Launch the Articulate 360 desktop app and sign in via your browser.

    Let me know if you have any questions. I'm here to help!

  • JopsephBorgese's avatar
    JopsephBorgese
    Community Member
    6 months ago

    Same problem, I have Chrome as default browser and I can't open storyline, pelase resolve this issues as soon as possible.

  • AngieTessier's avatar
    AngieTessier
    Community Member
    6 months ago

    I'm also using Chrome as the default browser and I can't open Storyline either. It's giving me the same error message. "This site can’t be reached127.0.0.1 refused to connect."

  • RobertCameron's avatar
    RobertCameron
    Community Member
    6 months ago

    Same problem here. What finally worked was clearing my Chrome cache, restarting my computer, and logging in with the Articulate 360 APP (not through Storyline, as I had been trying).

  • EricSantos's avatar
    EricSantos
    Staff
    7 months ago

    Hi John,

    I'm sorry you've hit this snag when trying to log in! You may need to reach out to your IT team to check if the domains listed here are accessible on port 443. 

    If the issue persists, could I have you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you.

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      6 months ago

      Hi Paul!

      Sorry to hear you've run into this setback! Glad to see Phil has been helping you!

      I noticed that you've also opened a support case and connected with my colleague, Mick. Smart move! As you shared, this behavior was related to Windows Parallels and performing a re-install solved the issue. Great to hear!

      If you run into any setbacks moving forward, please let us know. Have a great start to your week!

  • PhilMayor's avatar
    PhilMayor
    Super Hero
    7 months ago

    Try using chrome instead of Edge, I had issue a couple of days ago, but installed chrome and it then worked.

  • JohnAnderson-01's avatar
    JohnAnderson-01
    Community Member
    6 months ago

    Hi, 

    Just circling back to this.

    Any idea what's wrong here with the installer?

    The installer completes clean but there's no articulate service running.

    It starts with sign-in

    This launches a browser which looks like it auth's off id.articulate.com/something 

    Then redirects to the running local service on the 127 address but netstat shows nothing listening on the port

    So no matter which browser you use, it's won't make a difference since there's nothing for it to connect to.

    Any idea when this can be fixed?

    Alternatively can you provide an older installer version that worked before?

    Thanks

    • OmerDanin's avatar
      OmerDanin
      Community Member
      6 months ago
      John Anderson

      Hi, 

      Just circling back to this.

      Any idea what's wrong here with the installer?

      The installer completes clean but there's no articulate service running.

      It starts with sign-in

      This launches a browser which looks like it auth's off id.articulate.com/something 

      Then redirects to the running local service on the 127 address but netstat shows nothing listening on the port

      So no matter which browser you use, it's won't make a difference since there's nothing for it to connect to.

      Any idea when this can be fixed?

      Alternatively can you provide an older installer version that worked before?

      Thanks

      Hello,
      In regards to this. I've also came across this issue and as John said - It doesn't matter which browser you use as there is nothing to connect to.

      Please let us know if there's a fix as I can't use any of your services from the app because of this.
      Thanks

      • StevenBenassi's avatar
        StevenBenassi
        Staff
        6 months ago

        Hi Omer!

        Sorry to hear you've also been affected by this issue!

        I see that you've already opened a support case and connected with my colleague, Jan Lua. It looks like Jan Lua just replied to your e-mail sharing additional troubleshooting steps. I would suggest giving those a shot to see if that does the trick!

        We can continue the conversation through your case to keep all information in one spot.

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      6 months ago

      Hi John!

      Thanks for following up!

      Reviewing other community members' support cases, it appears the issue is caused by a failed redirect, which our support engineers are looking into. It is mainly caused by using Microsoft Edge as the default browser, and switching default browsers usually sorts this out.

      Please give the steps below a try:

      1. Close out of the desktop app.

      2. Open Chrome.

      3. Set it as your default browser.

      4. Log into the Articulate 360 desktop app.

      5. Once logged in and Storyline is working, you can set the original browser back to the default.

      If the issue persists, please ask your network admin to open port 443 and add the domains in this article to your organization's allowlist for your Articulate 360 apps to work properly. Also, if you are connected to a VPN, disconnect that as well.

      If still unsuccessful, please connect with our support engineers through a support case.

      • PhilMayor's avatar
        PhilMayor
        Super Hero
        6 months ago

        I can confirm chrome is the way to go.

        Seems like an issue with edge.

        Sent from my iPhone

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